THAI Smile Airways | ไทยสมายล์แอร์เวย์

Refund Request

You can use this form to request a refund for any ticket purchased from Thai Smile Airways followed by the conditions below:

For refundable ticket, please note that the refund will be promptly processed once it is in compliance with our terms and conditions.
For non-refundable ticket, please note that only airport taxes can be refunded for being no-show. The request must be submitted within 12 months after the ticket has been issued.
If the ticket was booked via a travel agency, you must contact the agency directly.
The airline has a right not to refund the ticket in case that the transfer fee is higher than the refund amount.

*Once your refund request is successfully submitted, any additional amendment will not be accepted under the same terms and conditions.

Booking Number

Surname

2. REFUND INFORMATION

Why would you like to request for a refund? You are eligible to request refund according to irregular flight terms and conditions

Additional document(s)

Additional document(s) such as a valid identification documents, medical certificate, or other relevant documents for our consideration.
Maximum size 500kb per file (only jpg, jpeg, png and pdf file).

Please select a refund option Credit EMD
Refund to your original payment channel

Please enter bank account details that you would like to receive the refund

Please note that if you purchased your ticket in cash, you are requested to provide us your Passbook Image and that the name on the account must be the same as one of the passenger names on the ticket. (In the case that the account name doesn’t match a passenger’s name, please provide a copy of every passenger’s National ID/Passport along with their signature giving consent for Power of Attorney)

Bank Name

Bank Account Name

Bank Account Number

Passbook Image and Additional Power of Attorney Document(s)

Required to attach at least 1 file

Able to upload maximum size 500kb per file (Only jpg, jpeg, png and pdf file).

Refund Request

1. FLIGHT INFORMATION

2. REFUND INFORMATION

3. CONTACT INFORMATION

Call Center: