Refund Request

  • For refundable ticket, please note that the refund will be promptly processed once it is in compliance with our terms and conditions.
  • For non-refundable ticket, please note that only airport taxes can be refunded for being no-show. The request must be submitted within 12 months after the ticket has been issued.
  • If the ticket was booked via a travel agency, you must contact the agency directly.
  • The airline has a right not to refund the ticket in case that the transfer fee is higher than the refund amount.
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Anyone’s surname under the same booking is applicable.