Cancellation and Refund Request

You can use this form to request a refund for any ticket purchased from Thai Smile Airways follow by conditions as below:
  • For refundable ticket, if the ticket issued by a travel agency, please kindly contact your travel agency. If the ticket issued by THAI Smile, please noted that the refund will be promptly processed once it is in compliance with our terms and conditions.
  • For non-refundable ticket, if the ticket issued by a travel agency, please kindly contact your travel agency. If the ticket issued by THAI Smile, please noted that only airport taxes can be refunded for being no-show according to the terms and conditions of the ticket.
  • The airline has a right not to refund the ticket in case that the transfer fee is higher than the refund amount.
  • For the airport tax refund, passengers must submit their requests via our system within 12 months after the ticket has been issued.
  • Once your cancellation and refund request are successfully submitted, any additional amendment could not be accepted.

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In case of one flight requisition; airport tax will be refunded after both departure and return flights have been flown.
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After refund process finished and the passenger still has other flight left, system will consider as regular refund.

PASSENGER INFORMATION

*Please complete all the fields in English.

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Title cannot be longer than 10 characters
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Please enter only letters, spaces or dashes (begin and end with letter).
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Please enter only letters, spaces or dashes (begin and end with letter).
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Ticket number must be 13 characters
 
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FLIGHT INFORMATION

*Please complete all the fields in English.
*Please specify all the flights which you would like to request a refund

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WE
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Refund request

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Other reason is required
Reason is required
File is required at least 1

Able to upload maximum size 500kb per file and support only jpg, jpeg, png and pdf file.

additional document(s) Such as a valid Identification documents, medical certificate, or other relevant documents for our consideration.

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Name Type Size (KB)
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Payment Channel

  
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Bank name is required
Bank name is required
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Bank account number is required
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Bank account name in English is required
File is required at least 1

Able to upload maximum size 500kb per file and support only jpg, jpeg, png and pdf file.

* For the ticket purchased by cash, you are requested to provide us a copy of your bank account details. Please note that the name on the account must be the same as one of the passenger names on the ticket. If the names on the account and the ticket do not match, a copy of Power of Attorney will be requested along with a signed copy of passenger passports for their consents.

I confirm that I was a passenger on the flight mentioned.
I agree to the terms and conditions and I confirm all the details I've entered are correct.