You can use this form to request a refund for any ticket purchased from Thai Smile Airways follow by conditions as below:
For refundable ticket, if the ticket issued by a travel agency, please kindly contact your travel agency. If the ticket issued by THAI Smile, please noted that the refund will be promptly processed once it is in compliance with our terms and conditions.
For non-refundable ticket, if the ticket issued by a travel agency, please kindly contact your travel agency. If the ticket issued by THAI Smile, please noted that only airport taxes can be refunded for being no-show according to the terms and conditions of the ticket.
The airline has a right not to refund the ticket in case that the transfer fee is higher than the refund amount.
For the airport tax refund, passengers must submit their requests via our system within 12 months after the ticket has been issued.
In case flight cancel or reschedule, please select Refund due to terms and condition type.
Once your cancellation and refund request are successfully submitted, any additional amendment could not be accepted.
In case of one flight requisition; airport tax will be refunded after both departure and return flights have been flown.
After refund process finished and the passenger still has other flight left, system will consider as regular refund.